Entry Requirements: 

Successful completion of the Quality Assurance (Foundation) course qualifies for entry to the Diploma in Quality Management (Part 1). 

or

Certificate in Quality Assurance (City & Guilds 7430) or an equivalent qualification.  An equivalent qualification could be a pass in a Statistical Quality Control subject from a Certificate / Diploma / Degree course from a third level Institute or University. 

The Course Director will make the decision on the suitability of prior statistical training of an applicant.

Aims and Objectives:

· To give students an understanding of general management principles and of how quality is managed in a manufacturing or service organisation.

· To explain the methodology of quality improvement, in particular the various tools and techniques for analysis.

· To carry out a project / assignment on a relevant aspect of quality assurance.

Content:

· Quality Management Systems  

o Quality Management Hierarchy of Documents

o ISO9000

o Auditing

· Management      

o Roles and Responsibilities of a Manager

o Motivation

o Managing Change

o Communication

o Personnel Selection

o Training and Development

o Team Building

· Quality Engineering  

o Problem Solving Tools

o Statistical Process Control       

· Service / Product Quality

o Specifying the Service / Product

o Customer Service / Product Plan

o Monitoring the Service / Product

o Performance Indicators

o Benchmarking

o Complaints Handling and Analysis

o Quality Costs

o Product Recall

· Management and Quality Developments)

o Safety, Health & Welfare at Work Act - employee duties.

o Environmental Management System (ISO 14000 series). 

o Hygiene Scheme. (EIQA)

o Implementation of TQM.

o Awareness of computer software for Quality

o Concept of Continuous Quality Improvement   

· Project / Assignment

Project / Assignment on a relevant aspect of the Course.   Work on the Project /  Assignment must be done in a student’s own time.  Marks allocated for the Project / Assignment will be 30% of total.  The student must pass the Project / Assignment.

For a detailed description of each module, please go to www.gmit.ie/lifelong-learning/science

Revision Classes:

The timetable includes several revision sessions which are vital for students to achieve a good grade in the final examination.

Examination:

The course has a final examination in May.

NOTE:

70% Attendance is required in order to sit the exams.

The hours specified in the syllabus above are only recommendations.

An additional examination fee of €150 is payable by each student to EIQA.

Professional Body:

Excellence Ireland Quality Association (EIQA)

EIQA House, 9 Appian Way, Ranelagh, Dublin 6

Telephone:   01 – 6604100

Website: www.eiqa.com 

Course Code:  SQDIPL1

Fee:   €550

Awarding Body: Excellence Ireland Quality Association (EIQA)

Duration: One evening per week, for 28weeks from 7.00pm – 10.00pm

Course Coordinator: Rachel McCarthy

Start Date:  Wednesday 29 September 2010

The running of courses is conditional on sufficient enrolments.