Courses in


Certificate in Managing Operations (15 credits) - MAYO

This module examines the design and management of processes involved in the production and delivery of products and/or services. This course involves approximately 2 days per month attendance at our Mayo Campus in addition to online delivery.

Why Study?: 

Operations is at the core of every business. This module aims to address the activities of designing and managing different processes to produce and deliver products and/or services. It will examine various strategies and concepts used in industrial sectors to transform raw materials/components/skills into products and services. 

This course will be delivered at the GMIT Mayo campus over one half-day per month from September 2016 to May 2017.

Learning Outcomes: 

On completion of this module the learner will be able to

  • Explain the role of Operations Management and key terminology and concepts and how they apply to different business scenarios.
  • Demonstrate a knowledge of Project management in relation to managing time, cost, and quality elements, when implementing projects.
  • Explore Operational planning processes.
  • Explore operations resources (capacity) planning, job design, scheduling, and monitoring.
  • Identify and assess the impact of customers / marketing/ change requirements on operations.
  • Demonstrate the ability to apply Quality Control Systems, Statistical Process Control, H&S, and 6-Sigma methodologies to control and monitor processes, products, and services.
  • Appraise Lean concepts and how they apply in aiding operations improvements
  • Explain facility layout types and how they relate to process types.
  • Demonstrate an overall knowledge of supply chain management activities and inventory management in relation to Operations 


Introduction to Operations

  • Introduction to Operations management - concepts and systems 

Facility Layouts

  • Plant layout types
  • Process classification
  • Physical space and constraints
  • Workplace ergonomics

Process Flows

  • Process classifications
  • Process analysis
  • Operations system types

Planning & controlling the Operations

  • Sales & Operations planning
  • Forecasting
  • Demand management
  • Operations scheduling and execution
  • Supply chain management approaches
  • Inventory management
  • Managing resources (capacity management)
  • Product structures
  • Cycle times management
  • KPIs.

Quality Management

  • Quality attributes
  • Cost of quality
  • Total quality management
  • Six-sigma quality
  • Preventive maintenance
  • Health and safety issues
  • Quality and environmental awards systems

Lean Operations (products & services)

  • Lean definition
  • Principles of lean
  • Continuous improvement and benchmarking
  • Flexible manufacturing systems
  • Business process re-engineering (BPR)
  • Value process mapping
  • Llean office and change drivers in services and manufacturing

Project Management

  • Scope of project management
  • Characteristics in each phase of a project
  • Work brake-down
  • Estimating activities in a project
  • Project evaluation techniques
  • Project measurement and control

Operations Change Drivers - Internal and external factors (Customers & Marketing) driving change and evaluating the effectiveness of planned changes on operations 

Follow-on Studies: 

This 15 credit module is part of a larger 60 credit Certificate in Supervisory Management.  Students can accumulate credits towards the larger award by undertaking and successfully passing the other modules in the programme namely:

  • Management for Supervisors
  • Law & HRM
  • Financial & Economic Environment
  • Work Based Project.

Other Essential Information: 


  • Induction will take place on 17th and 18th September.
  • Classes are scheduled from 2- 6pm on the following dates 29th September, 20th October, 10th November, 15th December, 12th January 2-6.00pm, 2nd February, 9th March, 6th April, 4th May.


  • To apply complete and return the application form available here.
  • Closing date for receipt of applications is 9th September, with decision as to feasibility being made by 16th September.



Discipline: Business

Location: Galway - Dublin Road

NFQ Level: 7

Category: Part-time Accredited


Mary Nestor

Phone: +353 (0) 94 904 3137

eMail: Mary Nestor

Location: Mayo campus, Castlebar

Places: 30

Programme Duration: 30 Weeks