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Operations is at the core of every business. This module aims to address the activities of designing and managing different processes to produce and deliver products and/or services. It will examine various strategies and concepts used in industrial sectors to transform raw materials/components/skills into products and services. 

This course will be delivered at the GMIT Mayo campus over one half-day per month from September 2016 to May 2017.

On completion of this module the learner will be able to

• Explain the role of Operations Management and key terminology and concepts and how they apply to different business scenarios.
• Demonstrate a knowledge of Project management in relation to managing time, cost, and quality elements, when implementing projects.
• Explore Operational planning processes.
• Explore operations resources (capacity) planning, job design, scheduling, and monitoring.
• Identify and assess the impact of customers / marketing/ change requirements on operations.
• Demonstrate the ability to apply Quality Control Systems, Statistical Process Control, H&S, and 6-Sigma methodologies to control and monitor processes, products, and services.
• Appraise Lean concepts and how they apply in aiding operations improvements
• Explain facility layout types and how they relate to process types.
• Demonstrate an overall knowledge of supply chain management activities and inventory management in relation to Operations 

Introduction to Operations

• Introduction to Operations management - concepts and systems 

Facility Layouts

• Plant layout types
• Process classification
• Physical space and constraints
• Workplace ergonomics

Process Flows

• Process classifications
• Process analysis
• Operations system types

Planning & controlling the Operations

• Sales & Operations planning
• Forecasting
• Demand management
• Operations scheduling and execution
• Supply chain management approaches
• Inventory management
• Managing resources (capacity management)
• Product structures
• Cycle times management
• KPIs.

Quality Management

• Quality attributes
• Cost of quality
• Total quality management
• Six-sigma quality
• Preventive maintenance
• Health and safety issues
• Quality and environmental awards systems

Lean Operations (products & services)

• Lean definition
• Principles of lean
• Continuous improvement and benchmarking
• Flexible manufacturing systems
• Business process re-engineering (BPR)
• Value process mapping
• Llean office and change drivers in services and manufacturing

Project Management

• Scope of project management
• Characteristics in each phase of a project
• Work brake-down
• Estimating activities in a project
• Project evaluation techniques
• Project measurement and control

Operations Change Drivers - Internal and external factors (Customers & Marketing) driving change and evaluating the effectiveness of planned changes on operations 

This 15 credit module is part of a larger 60 credit Certificate in Supervisory Management.  Students can accumulate credits towards the larger award by undertaking and successfully passing the other modules in the programme namely:

• Management for Supervisors
• Law & HRM
• Financial & Economic Environment
• Work Based Project.

Delivery:

• Induction will take place on 17th and 18th September.
• Classes are scheduled from 2- 6pm on the following dates 29th September, 20th October, 10th November, 15th December, 12th January 2-6.00pm, 2nd February, 9th March, 6th April, 4th May.

Application:

• To apply complete and return the application form available here.
• Closing date for receipt of applications is 9th September, with decision as to feasibility being made by 16th September.

€750