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Higher Certificate in Science in Information Technology Support


Discipline: Computing

Programme Code: 


Location: Mayo

NFQ Level: 6

Programme Duration: One year

Mode of Study: Full time

Application Route: Apply direct to GMIT

Entry Requirements: See "Essential Information" below

Places: 24

Why Study?

If you have an interest in how computers work, if you like solving Information Technology (IT) problems and enjoy working with people using computers then this programme is for you. It is a long-standing and recently updated programme exploring how computer systems work and communicate, how they are used in a variety of organisations and how to solve problems encountered by people using these systems.

On graduating you will have the necessary skills to:

  • Provide user support, including help-desk operations
  • Use, understand, configure and troubleshoot Local Area Networks (LANs)
  • Install, configure & update software applications in a Windows and Linux operating environment
  • Use and support standard office automation tools
  • Write a basic structured software application
  • Design and create a database
  • Install and troubleshoot elements of a computer system in a standalone or integrated environment
  • Provide IT user training

Through elective choices you may further develop your software development or web development skills.

Those who succeed on this course are hard-working, logical and analytical with good communication skills and an aptitude for IT.  They also have strong personal motivation and integrity.

Programme Modules

This course will be delivered using a mix of the following learning styles:

  • Lectures and Tutorials
  • Lab practicals
  • Class discussion
  • Projects
  • Activity-based learning
  • Problem-based learning
  • Case-study analysis
  • Structured exercises

Year 1:

  • Network Fundamentals
  • Learning and Innovation Skills
  • Software Development 1
  • Computer Applications
  • Operating Systems1
  • Computer Systems
  • IT Support

Year 2:

  • IT Training
  • Operating Systems 2
  • Database Systems
  • Networks 2
  • Mathematics
  • IT Work Project/ Experience
  • Software Development 2 or Multimedia

Career Opportunities

Graduates have gained employment in lots of different companies or organisations as the following: 

  • IT Support Technician/Engineer
  • IT Trainer
  • IT Helpdesk


Our students and graduates work in companies or organisations such as:

  • GMIT
  • Port West
  • Ballina Beverages
  • CBE
  • TitanHQ
  • CloudStrong
  • Smyths Toys
  • Hollister, Allergan
  • Intel
  • HP
  • PayPal
  • Microsoft
  • City and/or County Councils and many more.


Industry Links

This programme has strong links with industry. The IT Work Project/Experience module in Year Two will take place one-day per week.

This is an opportunity for students to work in an organisation to gain industrial experience. The IT work experience can take place in a variety of both public and private sector organisations, from large manufacturing companies to the local computer shop or school. If for any reason a work experience placement cannot be arranged, you will undertake a workplace standard project supervised by an academic.

Follow-on Studies: 

Graduates can progress to the one year add-on Bachelor of Science in Information Technology Administration at the Mayo campus or a similar programme at another institute.

Essential Information: 


Applicants will be required to make a Direct Application to GMIT for Year 2 (advanced entry) through our Online Admissions system and then attend for interview.

Entry Requirements:

  1. Leaving Certificate or FETAC/QQI Level 5/6 exam results only required if under 23 years of age at 1st January (non-mature).
  2. Mature Applicants (i.e. over the age of 23) do not have to meet the Leaving Certificate entry requirements.
  3. Students from other Higher Education Institutions (HEI's) applying to transfer to the second stage are welcome
  4. RPL (Recognition of Prior Learning) applications will be considered who have significant work experience in this area.

How to Apply

Submit an online application for the course you want by following the 9 steps outlined in our Online Admissions User Guide.

Application course code K1 HC Info.Tech.Support (SEP)

Complete all checklist items displayed, then click on 'Application is Complete'.


How to Login

Go to GMIT's Online Admissions system at the "APPLY NOW" link below.

First Time Users:

  • Select "Apply for Admission" and create a new user account, noting your Login details and PIN
  • Select "Application Type - 'New to GMIT'"

Returning Users:

  • If you are a former GMIT student, please select “Apply for Admission” and enter your Student ID
  • Your PIN number is your date of birth in the six digit format (DD/MM/YY) unless you previously changed it

If you have difficulty logging in please e-mail



Please bring relevant documentation to support your application when called for Interview.


Contact Us

Brian Mulhern                                                                              

Tel: +353 (0)94 904 3147



Mark Frain

Tel: +353 (0)94 904 3116



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