Front Office Operations


This module is designed to develop the students understanding of the front office operations of a hotel and the relevant components surrounding it. It introduces students to the systems, procedures and equipment used to manage and sell hotel accommodation providing learners with the knowledge, skills and competencies required to work at an operational level within the rooms division area of a hotel


Learning Outcomes

  1. Understand the contribution the Rooms Division Department makes to a Hotel's overall performance

  2. Apply the concepts of the guest cycle and develop competencies in handling all associated procedures

  3. Understand the processes behind the computerised aspects of the Front Office and to be competent in the use of a Hotel Property Management System

  4. Demonstrate the ability to correctly calculate, understand and apply accepted industry measurements for occupancy and revenue

  5. Identify key sales opportunities within Front Officer and the wider hotel product

  6. Appreciate the importance of and operation of Hotel Night Audit

% Coursework 50%
% Final Exam 50%