Student FAQs

Frequently Asked Questions (FAQs) for GMIT students

This page was updated on 13/07/2020 at 4.30pm.

GMIT College Year 2020/21

All students:

A new blended learning experience awaits you, consisting of online lectures and onsite practicals/tutorials.

Find out how many days you may need to be on-campus. Download your School's update here:

- Centre for Creative Arts and Media (CCAM) Update (PDF, 183KB)

- Galway International Hotel School Update (PDF, 208KB)

- GMIT Letterfrack Update (PDF, 183KB)

- GMIT Mayo Update (PDF, 214KB)

- School of Business Update (PDF, 260KB)

- School of Engineering Update (PDF, 249KB)

- School of Science and Computing Update (PDF, 228KB)

Updates for courses in our Mountbellew campus are included in the relevant School updates - Business, Engineering and Science.


First-year students:

You will start on 28th September with our #First5Weeks Welcome programme.

Please check back here for further updates.

Continuing students:

From week beginning 21st September, inductions will commence to comply with HSE Guidelines and give you support with learning technologies.

Classes are planned to start from 28th September.

Your School will be in touch with details.

Please check your student email regularly for updates.


Bring your own face covering:

Students, please be advised that you must bring your own reusable face covering when attending GMIT during the next academic year. 

Information on the use of face coverings, and instructions on how to make your own face covering, is available on the HSE website.

Advice on computers and broadband

As lecturing will be predominantly online next year, you will need the use of a computer and internet connectivity. 


Computer specification

You will need a good computer/laptop in order to receive online lectures and tutorials, to upload assignments, engage in student forums, complete quizzes etc. 

A second screen can easily be connected to your computer or laptop and will assist you in working and learning online.

You can choose any brand of PC or laptop. 

Good value can be found locally, and there are also discounts offered on various devices at

Note: some Schools may have a more detailed specification for the device they wish their students to use. If so, you will hear from your School shortly on this.



Some credit unions and banks may offer special credit rates for the purchase of this equipment.

If required, you should check with your local credit union or bank. 

If we receive details on any financial deals with regard to the purchase of student computers, we will post such information on the student portal.



You will need a good broadband connection. 

You should see what speeds are available from the broadband suppliers in your area. 

If broadband is not available in your area, you should review what data services are available from the various mobile phone companies and identify the service with the best capacity.

Erasmus exchange update

GMIT is committed to supporting Erasmus+ mobilities and exchanges for incoming and outgoing staff and students.

In May 2020, we confirmed we will welcome Erasmus students and staff from across Europe in 2020-2021 and would encourage applicants to plan their mobility (physical) from January 2021 onwards.

For outgoing staff and students from GMIT we note the government's current position advising against all non-essential travel and request you make plans for your exchanges from January 2021.

All updates are reached after carefully considering the many health and safety protocols in place which continue to protect the GMIT community.

Please continue to check our Erasmus+ page for updates. 

Thank you and #staysafe

(1 July, 2020)

Exams & Assessments, Registration, Fees, Grants

Exams and assessments

By now your lecturers have been in touch with you regarding outstanding assessments and exams.

If you have any queries or concerns please email your lecturer and/or your Head of Department. 

Check our FAQs on exams and assessments, and a number of useful resources (Sharepoint link, so you may need to sign in).



Staff will not be on campus to stamp forms or provide letters on a daily basis.

If you need a college stamp, please email

If you want to submit a "Withdrawal" or "Interrupted Study" form, please scan and email it to

We will respond to your queries as soon as possible.



Email for fee liability queries or for queries on instalment plans.



You will continue to receive your maintenance grants as normal while we are closed. The duration and value of the grant will not change.

If you are on a SUSI grant and subsequently withdraw from college with a withdrawal date during the closure, you may receive a SUSI payment in error. In this case, you may be contacted to repay the money.

Email with queries.

Student Services

Access & Disability Service

Our educational support staff are working remotely to continue supporting students registered with the Access and Disability service by:

  • note-taking for online lectures
  • providing students with material in alternative formats
  • assisting with access to course material
  • If you have not already done so, please contact your support staff member to arrange potential remote support.

You can contact your lecturer to add your support staff’s GMIT email address to the online lecture.

Email with any queries.


Student Health Unit

The Student Health Unit in the Galway campus is closed until further notice.

However, our nurses are available to speak to students on 087 9971574.

Our campus healthcare provider contact details are as follows:

  • Galway/CCAM/Mountbellew students: 087 9971574
  • Mayo students: 094 9021999
  • Letterfrack students: 095 43465

Please keep up to date with the guidelines issued by the HSE, as advice is changing.


Counselling Service

Our counsellors will be in contact with current clients to offer their existing counselling session over the phone or online.

Unfortunately, the counselling service will not be offering appointments to new clients until further notice.

If you wish to talk to someone please contact the Samaritans on 116 123 or your local GP.

Check these guidelines for reducing anxiety relating to Covid-19

Email with any queries.

Find a list of useful helpline numbers, apps and online cognitive behavioural therapy websites here

Check these guidelines for reducing anxiety relating to Covid-19

Email with any queries.


I am anxious about my mental health what can I do?

The outbreak of Coronavirus in Ireland is unprecedented.

The advice is to self-isolate and to socially distance ourselves from each other.

This may result in high anxiety and stress for a lot of you.

We have put together a list of websites that give you advice on how to reduce your anxiety.



The Chaplain from our Mayo campus is available to support students. Please contact him at 086 8492552 or email

The Chaplain for the Galway campus is also available to support students. Please email him at


GMIT Libraries

All GMIT library sites are operating an online service for all users.

If you have any queries about library services, please email

GMIT staff can also send through queries regarding books or other documents, if required urgently, to

We are continuously updating our social media, if you need any help or advice our libraries are here for you remotely, see links below.

DM us on Twitter
Email us at
Use our LibGuides online

GMIT Careers Service​

If you need any help with CV's, interviews or advice, our Careers Service is available remotely.

Just email

I am in financial difficulty. What supports are available for me?

If you have lost your job (full-time or part-time) or are working reduced hours, you may be entitled to a social welfare payment called COVID-19 Pandemic Payment.

This was designed to get a social welfare payment to unemployed people quickly.

You are eligible to apply if you are:

  • between 18 and 66 years old
  • a non-EU/EEA student over 18 who has lost employment due to the COVID-19 (Coronavirus) pandemic


Paid Placement

If you were due to go on a paid placement which has been cancelled or postponed, we recommend that you apply for the COVID-19 Pandemic Payment, detailing your situation.

A decision will be made based on the information you supply.

For more information, and to apply, visit


Students in rented accommodation (excluding digs)

The government is also introducing new legislation to help people who are renting.

If you are having difficulty paying your rent, you should contact your landlord as quickly as possible.

You can also contact the RTB (Residential Tenancies Board) for further advice.


Problem paying your next Fee instalment?

If you have any concerns about making your fee instalment payments, please contact

We will work with you on an individual basis to agree new plans and alternative arrangements. 


SAF (Student Assistance Fund) 

The next instalment of the student assistance fund will be paid into bank accounts on the 27th March 2020.

Those who are due to be paid on this date will receive confirmation by email.

The following instalment is due to be paid on the 9th April 2020.
***This is subject to no further restrictions as a result of COVID-19.

Completed application forms received by Student Services in the last few weeks will be assessed.

If you have submitted an application form but have not included relevant documentation, please do so as soon as possible.

Your application cannot be processed without all the required information.

Please note your name and student number on your supporting documentation.

Post your documents to:

Student Services,
Dublin Rd,


Please Note

Due to the current exceptional circumstances, GMIT will continue to accept completed SAF application forms until such time that the fund is exhausted, but no later than the 20th April 2020.

This means that financial support is not guaranteed and is dependent on the number of applications received during this timeframe.

Completed applications will be processed first, on a first-come, first processed basis.

In your application form, please state the changes that have occured to your financial circumstances as a result of the pandemic.

Applications received during this timeframe will be assessed with an expected payment date of the 15th May 2020.

If you have already submitted an application in this academic year, please do not submit an additional SAF application.

A top-up payment will automatically be processed to existing eligible recipients of the fund should funding be available at the end of the term.


How to Apply

To apply to the SAF you need to complete two steps:

  1. Complete the appropriate online application form (see links below)
  2. Submit your supporting documentation

Click here to see the list of supporting documentation.

Please post your supporting documentation to:

Student Services,
Dublin Rd,

Please ensure that you clearly write your name and Student ID on the supporting documentation to enable us to match your online application with your supporting documentation.

If you do not do this we will not be able to process your application.

Your application will not be processed until we have received your application form and the supporting documentation.

To complete the online application form please click on the appropriate click below.


How can I keep personal data safe when working remotely?

Read this guidance from the Data Protection Commission on how to protect personal data when working remotely.

Are there any supports to help me study remotely? (Telecommunications Industry Ireland announcement, 15 April, 2020)

Telecoms industry announces COVID-19 consumer response initiative

Telecommunications Industry Ireland, the Ibec group for the sector, today announced a series of significant consumer commitments made by the industry in the context of the current COVID-19 crisis.

Commenting, Torlach Denihan, Director of Telecommunications Industry Ireland, said: "At what is a critical period for Ireland and a very challenging time for many across the country, the telecommunications industry is working very hard to ensure that people remain connected to their loved ones and to essential services while being able to work and study from home.

Consumers who are in financial difficulty as a result of COVID-19 and have difficulty paying their bills, including those who are cocooning, will be assisted by their service provider to agree an affordable solution for their voice and data services.

In response to this national emergency, the industry has made the following commitments to further support consumers in the context of COVID-19.

  1. Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider.
  2. Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of an affordable unlimited mobile data access package from their service provider.
  3. Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages.
  4. Service providers may implement appropriate permitted traffic management measures to avoid network congestion.
  5. Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.
  6. So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of COVID-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data.
  7. Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers who consider they are not being treated in accordance with these commitments.

In conclusion, these commitments will be implemented by operators as soon as practicable.

Each service provider will provide details and implementation updates on their own website.

The commitments will remain available to consumers until 30 June 2020 and will be reviewed in advance of that date if needed.

As of today these commitments have been made by BT Ireland, eir, Pure Telecom, Sky Ireland, Tesco Mobile Ireland, Three Ireland, Virgin Media Ireland and Vodafone.

Further Information: 

Tips for GMIT students for learning online

Download a handy guide for learning online (PDF, 166KB)

(Source: GMIT Registrar / Teaching and Learning Office, 27 March, 2020)


Coronavirus information for GMIT students

Download a summary of key information for GMIT students (PPTX, 1.5MB)

(Source: GMIT President, 12 March 2020)



GMIT End of Year video - 2019/20 Academic Year

COVID-19: Greetings and advice for GMIT students from GMIT Counsellor Renagh Linnane

COVID-19: Message for students from Dr Orla Flynn, GMIT President (31 March)

COVID-19: Message from GMIT Chaplain (6 April, 2020)

COVID-19: Message from GMIT Counsellor (6 April, 2020)

GMIT Exam Preparation Tips Part 1 - Check In & Planning

GMIT Exam Preparation Tips Part 2 - What You Can Do To Assist Your Study

GMIT Exam Preparation Tips Part 3 - Grounding Yourself

GMIT Exam Preparation Tips Part 4 - Self Management & Further Resources