Quality Management Part I

Quality Assurance systems and general management principles in manufacturing and service organizations.

1. Have a good knowledge of quality management principles.

2. Explain how quality is managed in a manufacturing and service organization.

3. Explain the methodology of quality improvement and apply various tools and techniques for analysis of quality.

4. Apply a range of problem solving tools.

5. Use statistical basic process control tools

6. Understand the ISO 9000 quality management standards

7. Complete audits against elements of the ISO standard