Courses in

Tourism, Hospitality, Heritage & Culinary Arts

Communications and Customer Care (Jobs Stimulus Module)

This module is designed to aid one personal and professinal communications skills in order to effectively create and share accurate information in a sensitive manner to co-workers, colleagues and customers.

Discipline: Tourism, Hospitality, Heritage & Culinary Arts

NFQ Level: 6

Mode of Study: Online delivery

Application Route: Apply direct to GMIT

Places: 30


Free to unemployed applicants. €57 to employed applicants (€505 funded by HEA)

Programme Modules

Communications and Customer Care - 5 ECTS Credits

Learning Outcomes: 

On completion of this module the learner will/should be able to;

  1. Define those factors which contribute to effective communication
  2. Utilise the knowledge and apply the skills necessary for the successful practice of written, oral and non-verbal communication
  3. Exhibit how to marshal information quickly
  4. Explain the concept of customer service
  5. Explain how interpersonal skills and professionalism are perceived by and impact upon customers and colleagues in the workplace
  6. Identify the components of an effective service recovery process
  7. Identify the demands of the workplace, and the role of reflection in both skills development and personal development

Essential Information: 

Credits (ECTS)

5 Credits



Go to to:

  • confirm if you are eligible to apply under the Jobs Stimulus initiative
  • check if you meet the academic "Entry Requirements" for this level of module

How to Apply

We are accepting applications from Monday, 16th November 2020.

Apply through our Online Admissions System ,, and then submit any supporting documentation by email to

Read the Jobs Stimulus Online Admissions User Guide for step-by-step instructions BEFORE logging on to our online admissions system at the ‘Apply Here’ link below.

Note: On the online admissions system, you will find this module under the Application Type JS- International Hotel Mgmt.


Apply here (Online Admissions System) 




Course Schedule

Start date: 18/01/2021

End date: 30/04/2021

Contact Us


Vice President International Engagement
Head of Galway International Hotel School

Cáit Noone
Email: Cáit Noone