Courses in


Mayo Coffee Dock

Certificate in Managing Operations

This module examines the design and management of processes involved in the production and delivery of products and/or services. This course involves approximately 2 days per month attendance at our Mayo Campus in addition to online delivery.

Discipline: Business

Location: Mayo

NFQ Level: 7

Programme Duration: 30 Weeks

Mode of Study: Part time

Application Route: Apply direct to GMIT

Credits: 15

Places: 30



Why Study?

Operations is at the core of every business. This module aims to address the activities of designing and managing different processes to produce and deliver products and/or services. It will examine various strategies and concepts used in industrial sectors to transform raw materials/components/skills into products and services. 

This course will be delivered at the GMIT Mayo campus over one half-day per month from September 2021 to May 2022.

Programme Modules

Introduction to Operations

  • Introduction to Operations management - concepts and systems 

Facility Layouts

  • Plant layout types
  • Process classification
  • Physical space and constraints
  • Workplace ergonomics

Process Flows

  • Process classifications
  • Process analysis
  • Operations system types

Planning & controlling the Operations

  • Sales & Operations planning
  • Forecasting
  • Demand management
  • Operations scheduling and execution
  • Supply chain management approaches
  • Inventory management
  • Managing resources (capacity management)
  • Product structures
  • Cycle times management
  • KPIs.

Quality Management

  • Quality attributes
  • Cost of quality
  • Total quality management
  • Six-sigma quality
  • Preventive maintenance
  • Health and safety issues
  • Quality and environmental awards systems

Lean Operations (products & services)

  • Lean definition
  • Principles of lean
  • Continuous improvement and benchmarking
  • Flexible manufacturing systems
  • Business process re-engineering (BPR)
  • Value process mapping
  • Lean office and change drivers in services and manufacturing

Project Management

  • Scope of project management
  • Characteristics in each phase of a project
  • Work brake-down
  • Estimating activities in a project
  • Project evaluation techniques
  • Project measurement and control

Operations Change Drivers - Internal and external factors (Customers & Marketing) driving change and evaluating the effectiveness of planned changes on operations 

Learning Outcomes: 

On completion of this module the learner will be able to

Explain the role of Operations Management and key terminology and concepts and how they apply to different business scenarios.

  • Demonstrate a knowledge of Project management in relation to managing time, cost, and quality elements, when implementing projects.
  • Explore Operational planning processes.
  • Explore operations resources (capacity) planning, job design, scheduling, and monitoring.
  • Identify and assess the impact of customers / marketing/ change requirements on operations.
  • Demonstrate the ability to apply Quality Control Systems, Statistical Process Control, H&S, and 6-Sigma methodologies to control and monitor processes, products, and services.
  • Appraise Lean concepts and how they apply in aiding operations improvements
  • Explain facility layout types and how they relate to process types.
  • Demonstrate an overall knowledge of supply chain management activities and inventory management in relation to Operations 

Follow-on Studies: 

This 15 credit module is part of a larger 60 credit Certificate in Supervisory Management.  Students can accumulate credits towards the larger award by undertaking and successfully passing the other modules in the programme namely:

  • Management for Supervisors
  • Law & HRM
  • Financial & Economic Environment
  • Work Based Project.

Essential Information: 

Duration:  4 hrs – Block Release (1 day per month to be advised)
Time:  2.009m – 6.00pm, Semester I & II
Start date:  Thursday, 23rd September 2021 (Provisional)

Further Dates: (TBC)

14th October, 4th November, 2nd December, 6th January, 3rd February, 3 & 28 March & 28th April

Start Date
Thursday 23rd September 2021


How to Apply

Applications for 2021/22 are now closed. 

If you have any queries on this please email


Recognition of Prior Learning may be used to gain access to this programme in accordance with GMIT’s Recognition of Prior Learning policy. For more information on the RPL Process, please visit 



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Deirdre Garvey