This module will enable the learner to identify the barriers to effective communication and develop the skills required to overcome such obstacles at both a micro and macro level within the organisation.

Learning Outcomes

  1. Define those factors which contribute to effective communication in the context of customer care within the hospitality sector.

  2. Demonstrate the knowledge and apply the skills necessary for the successful practice of written, oral and non-verbal communication.

  3. Demonstrate how to marshal information quickly.

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