Essentials of Business
The aim of this module is to introduce learners to core business principles and their applications within a hospitality, tourism and culinary environments. It explores the fundamentals of organisational behaviour, the role of communication and customer care, principles of business maths and accounting and the significance of economics within these industries.
Define the factors that contribute to effective communication.
Analyse the skills necessary for the successful practice of written, oral, nonverbal communication and social media.
Describe the concept of customer service and customer care.
Demonstrate knowledge of the fundamentals of organisational behaviour in hospitality.
Explain fundamental economics concepts and their importance to businesses.
Apply basic maths calculations used in business analysis and accounting.
Examine the classification of financial record keeping, the process of double entry book-keeping and the extraction of a trial balance.
Identify the elements of financial statements and be able to prepare a basic final set of financial statements for a sole trader.