Operations Management


The operations function is responsible for the production and delivery of goods and services to the marketplace. Managing the operations process effectively, is key to building and sustaining organisational growth and competitiveness. 

The type of goods and services produced by an organisation is typically determined by its local environment. The global process also plays an important role in adding value to local production techniques. This module adopts a contemporary approach to operations management by promoting a global perspective in relation to locally produced goods and services. In addition to critical aspects of the operations function within an organisational context, students will learn about the role of global production networks and value chains. Specifically; how these networks and value chains influence strategy, scheduling and execution; enabling production best practice at local level regardless of scale or industry.               


Learning Outcomes

  1. Describe the role of operations management in building and sustaining organisational success. 

  2. Explore the processes of how products or services are produced and delivered to customers.

  3. Discuss how the local context influences the type of production organisations engage with and the role of the global process in enhancing local production.   

  4. Describe how an Enterprise Resource Planning (ERP) system works and how the major components (such as SOPs, MPS, MRP, purchasing, and shop-floor scheduling) relate to the making of the products/services.

  5. Evaluate the potential of lean and quality production measures for operations to deliver goods and services to customers in a more sustainable way.  

% Coursework 40%
% Final Exam 60%