Certificate in Managing Services
Applications are open for September 2024.
Ireland is a highly developed service economy, where the public expects prompt, efficient and high-quality service from service organisations. This module is aimed at individuals working in a service environment (public or private sector) or who aspire to a career in service management.
It examines the nature of services and develops an approach to managing and delivering service that focuses on service processes and design, managing the public interface and improving service quality.
The approach will take account of different contexts in the private and public sector, encouraging students to apply their learning to their professional context.
160 or Mature Student
Number of Places
Method of Delivery
Mode of Study
Application closing date
16th August 2024
Why Study this course?
Studying this course gives one the necessary education and insights to the management of a service. One develops as an individual adding value to service processes in organisations. It allows graduates get a nationally recognised qualification in the management of services. The course has a very practical and applied focus. Students can continue working while taking this module on a part time basis.